1. 30-Day Return Guarantee

At JiStones, we take pride in the natural beauty and craftsmanship of our handmade natural stone jewelry and healing crystal pieces. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of the original purchase date.

• Eligibility: To be eligible for a return, your spiritual jewelry item must be unworn, unused, and in the same condition as received.

• Packaging: It must be returned in its original JiStones jewelry box and protective packaging to ensure the safety of the natural gemstones and woods.

• Exclusions: Due to hygiene and safety reasons, earrings (if the seal is broken) and personalized/engraved items are exempt from being returned.

2. Promotional & Sale Items

• Free Promotional Items: For "Free + Shipping" or "Gift with Purchase" promotions, the item itself is non-refundable. Shipping and handling fees for these promotional items are non-reimbursable.

• BXG1 (Buy X Get 1 Free) Returns:

  • Full Returns: To receive a full refund, all items from the BXG1 bundle (including the free item) must be returned in their original, unworn condition.

  • Partial Returns: If only part of the bundle is returned, the "Free" promotion is void. The kept items will be charged at their original retail price. Any refund issued will be the difference between the amount paid and the full price of the items retained.

  • Non-Returnable Gifts: Free items cannot be returned for cash or store credit on their own.

• Sale Items: Only regular-priced items may be refunded. Unfortunately, clearance or "Final Sale" items cannot be refunded unless they arrive damaged.

3. The Return Process

To ensure a smooth experience, please follow these steps:

1. Proof of Purchase: We require a receipt or order number to process your request.

2. Authorization: Contact our support team at support@jistones.com with photos of the item before shipping. Please do not send your purchase back to the manufacturer.

3. Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

4. Refunds (If applicable)

• Processing: Approved refunds will be credited back to your original method of payment within 5-10 business days, depending on your bank's processing time.

• Late Refunds: If you haven't received your refund yet, please first check with your bank or credit card company. If the issue persists, contact us at support@jistones.com.

5. Exchanges & Damages

We only replace items if they are defective or damaged upon arrival. As our products use natural stones and wood, slight natural variations in color and texture are not considered defects. To initiate an exchange for a damaged item, please email us with clear photographic evidence.

6. Shipping & Costs

• Return Shipping: You will be responsible for your own shipping costs for returning the item. Shipping costs are non-refundable. * Deductions: If you receive a refund, the original cost of shipping (if applicable) will be deducted from your total.

• Security: For items over $75, we strictly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

• Address: Please ensure the item is securely packaged and sent to the address provided by our team in our email correspondence.

7. Gifts

If the item was marked as a gift, you will receive a Gift Credit for the value of your return once the item is received. If the item was not marked as a gift, the refund will be issued to the original purchaser.

The JiStones Team

We reserve the right to update this policy at any time. Continued use of our site constitutes acceptance of the most current terms.